:root{color-scheme:light;--navy:#173f8a;--blue:#2563eb;--teal:#0f766e;--ink:#14213d;--muted:#64748b;--line:#dbe3ef;--surface:#fff;--bg:#f4f7fb;--danger:#b42318;--success:#067647;--warning:#b54708;--radius:18px;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}
*{box-sizing:border-box}html,body{margin:0;min-height:100%;background:var(--bg);color:var(--ink)}body{min-height:100vh;min-height:100svh}button,input,select,textarea{font:inherit}button,a{-webkit-tap-highlight-color:transparent}.hidden{display:none!important}
.splash{min-height:100vh;display:grid;place-content:center;text-align:center;padding:32px}.splash img{width:92px;margin:auto;filter:drop-shadow(0 16px 28px rgba(23,63,138,.25))}.splash h1{margin:18px 0 4px}.splash p{color:var(--muted)}
.app-shell{min-height:100vh;padding-bottom:calc(82px + env(safe-area-inset-bottom))}.topbar{position:sticky;z-index:20;top:0;display:flex;align-items:center;gap:12px;min-height:68px;padding:calc(10px + env(safe-area-inset-top)) 16px 10px;color:#fff;background:linear-gradient(135deg,var(--navy),#1d4ed8 58%,var(--teal));box-shadow:0 7px 22px rgba(15,32,72,.2)}.topbar-logo{width:40px;height:40px;border-radius:12px}.topbar-copy{min-width:0;flex:1}.topbar-title{font-size:1.02rem;font-weight:800;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.topbar-subtitle{font-size:.78rem;color:rgba(255,255,255,.78);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.icon-button{display:grid;place-items:center;width:42px;height:42px;border:1px solid rgba(255,255,255,.28);border-radius:12px;background:rgba(255,255,255,.12);color:#fff}.content{width:min(760px,100%);margin:auto;padding:16px}.page-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin:2px 0 16px}.page-head h1{font-size:1.45rem;margin:0}.page-head p{margin:5px 0 0;color:var(--muted);font-size:.92rem}
.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:0 8px 26px rgba(15,35,70,.07);padding:16px;margin-bottom:14px}.hero{border:0;color:#fff;background:linear-gradient(145deg,#172554,#1d4ed8 60%,#0f766e)}.hero .muted{color:rgba(255,255,255,.76)}.hero-actions{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-top:16px}.muted{color:var(--muted)}.small{font-size:.82rem}.strong{font-weight:750}.eyebrow{text-transform:uppercase;font-weight:800;letter-spacing:.08em;font-size:.72rem;color:var(--blue)}
.stats{display:grid;grid-template-columns:repeat(2,1fr);gap:12px}.stat{display:block;text-decoration:none;color:inherit;background:#fff;border:1px solid var(--line);border-radius:16px;padding:15px;box-shadow:0 5px 18px rgba(15,35,70,.05)}.stat-icon{font-size:1.4rem}.stat-value{font-size:1.7rem;line-height:1;font-weight:850;margin:9px 0 5px}.stat-label{font-size:.86rem;color:var(--muted)}
.mobile-section-head{margin:22px 2px 11px}.mobile-section-head h2{margin:0;font-size:1.08rem}.mobile-section-head p{margin:3px 0 0;color:var(--muted);font-size:.82rem}.included-head{padding-top:17px;border-top:1px solid var(--line)}.workspace-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:11px}.workspace-card{display:grid;justify-items:center;align-content:center;gap:7px;min-height:142px;padding:13px 8px;border:1px solid #d5deeb;border-radius:18px;background:#fff;color:var(--ink);box-shadow:0 7px 20px rgba(15,35,70,.07);text-align:center}.workspace-card:active{transform:scale(.98)}.workspace-card.inactive{opacity:.64}.workspace-icon{position:relative;display:grid;place-items:center;width:62px;height:62px}.workspace-icon img{max-width:58px;max-height:58px}.workspace-icon i{position:absolute;right:0;bottom:2px;width:13px;height:13px;border:3px solid #fff;border-radius:50%;background:#98a2b3}.workspace-icon i.on{background:#12a66a}.workspace-card strong{font-size:.84rem;line-height:1.15}.workspace-card small{font-size:.73rem;font-weight:800;color:#078044}.workspace-card.inactive small{color:#667085}.included-grid .workspace-card{min-height:124px}.dashboard-alerts{margin-top:22px}.mobile-modal-backdrop{position:fixed;z-index:80;inset:0;display:grid;align-items:end;background:rgba(7,18,43,.58);backdrop-filter:blur(3px)}.mobile-modal{position:relative;width:min(760px,100%);max-height:88vh;margin:auto;overflow:auto;padding:18px 16px calc(20px + env(safe-area-inset-bottom));border-radius:24px 24px 0 0;background:#f7f9fc;box-shadow:0 -18px 50px rgba(0,0,0,.22)}.modal-head{display:flex;align-items:center;gap:12px;position:sticky;top:-18px;z-index:2;margin:-18px -16px 14px;padding:16px;background:#fff;border-bottom:1px solid var(--line)}.modal-head img{width:52px;height:52px;object-fit:contain}.modal-head div{min-width:0;flex:1}.modal-head small{color:var(--muted);font-weight:750}.modal-head h2{margin:2px 0 0;font-size:1.2rem}.modal-close{display:grid;place-items:center;width:40px;height:40px;border:0;border-radius:12px;background:#eef2f7;color:#344054;font-size:1.55rem}.module-page-list{display:grid;gap:13px}.module-group{display:grid;gap:7px}.module-group h3{margin:0 4px 2px;color:#475467;font-size:.76rem;text-transform:uppercase;letter-spacing:.05em}.module-page{display:flex;align-items:center;justify-content:space-between;gap:10px;width:100%;padding:12px 13px;border:1px solid var(--line);border-radius:14px;background:#fff;color:var(--ink);text-align:left}.module-page span{display:grid;gap:3px}.module-page strong{font-size:.9rem}.module-page small{color:var(--muted);font-size:.76rem}.module-page b{color:var(--blue);font-size:1.35rem}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:46px;padding:10px 15px;border:0;border-radius:13px;background:var(--blue);color:#fff;text-decoration:none;font-weight:750;cursor:pointer}.btn:disabled{opacity:.55;cursor:not-allowed}.btn.secondary{background:#e8efff;color:#163e89}.btn.ghost{background:#fff;color:var(--navy);border:1px solid var(--line)}.btn.danger{background:#fee4e2;color:var(--danger)}.btn.success{background:#dcfae6;color:var(--success)}.btn.compact{min-height:38px;padding:7px 11px;font-size:.84rem}.btn.wide{width:100%}.actions{display:flex;flex-wrap:wrap;gap:8px}.stack{display:grid;gap:12px}
label{display:grid;gap:6px;font-weight:700;font-size:.9rem}.field,.select,.textarea{width:100%;min-height:48px;border:1px solid #cbd5e1;border-radius:13px;padding:11px 12px;background:#fff;color:var(--ink);outline:0}.textarea{min-height:120px;resize:vertical}.field:focus,.select:focus,.textarea:focus{border-color:#4f7fe8;box-shadow:0 0 0 4px rgba(37,99,235,.12)}.form-grid{display:grid;gap:13px}.field-row{display:grid;grid-template-columns:1fr auto;gap:8px}.help{font-size:.8rem;color:var(--muted);font-weight:500}.notice{border-radius:13px;padding:12px 13px;background:#eff6ff;color:#1e429f;border:1px solid #bfdbfe}.notice.error{background:#fff1f0;color:var(--danger);border-color:#fda29b}.notice.success{background:#ecfdf3;color:var(--success);border-color:#abefc6}
.list{display:grid;gap:10px}.list-item{background:#fff;border:1px solid var(--line);border-radius:16px;padding:14px}.list-top{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.list-title{font-weight:800}.list-meta{font-size:.8rem;color:var(--muted);margin-top:4px}.list-body{margin-top:10px;white-space:pre-wrap;line-height:1.45}.badge{display:inline-flex;align-items:center;max-width:100%;padding:5px 9px;border-radius:999px;background:#eef2f7;color:#344054;font-size:.74rem;font-weight:800;text-transform:capitalize}.badge.pending,.badge.warning{background:#fef0c7;color:#93370d}.badge.approved,.badge.completed,.badge.active{background:#dcfae6;color:#067647}.badge.cancelled_business,.badge.cancelled_customer,.badge.error{background:#fee4e2;color:#b42318}.badge.waiting,.badge.info{background:#e0f2fe;color:#075985}
.bottom-nav{position:fixed;z-index:30;left:0;right:0;bottom:0;display:grid;grid-template-columns:repeat(5,1fr);padding:8px 6px calc(8px + env(safe-area-inset-bottom));background:rgba(255,255,255,.97);border-top:1px solid var(--line);box-shadow:0 -7px 24px rgba(15,35,70,.08);backdrop-filter:blur(12px)}.nav-item{display:grid;justify-items:center;gap:2px;min-height:49px;padding:4px 2px;text-decoration:none;color:#667085;font-size:.67rem;font-weight:700;border-radius:11px}.nav-item span:first-child{font-size:1.2rem}.nav-item.active{color:var(--blue);background:#eff4ff}
.login-shell{min-height:100vh;min-height:100svh;padding:calc(22px + env(safe-area-inset-top)) 16px calc(24px + env(safe-area-inset-bottom));background:radial-gradient(circle at 0 0,rgba(37,99,235,.22),transparent 40%),radial-gradient(circle at 100% 100%,rgba(15,118,110,.18),transparent 38%),var(--bg)}.login-card{width:min(520px,100%);margin:auto;background:#fff;border:1px solid var(--line);border-radius:24px;padding:22px;box-shadow:0 22px 60px rgba(15,35,70,.14)}.login-brand{display:flex;align-items:center;gap:13px;margin-bottom:20px}.login-brand img{width:58px;height:58px}.login-brand h1{font-size:1.42rem;margin:0}.login-brand p{margin:3px 0 0;color:var(--muted);font-size:.88rem}.security-note{display:flex;gap:9px;margin:14px 0;padding:11px;background:#f0fdf4;border:1px solid #bbf7d0;border-radius:13px;color:#166534;font-size:.82rem}
.chat-thread{display:grid;gap:9px;max-height:52vh;overflow:auto;padding:4px}.bubble{max-width:88%;border-radius:15px;padding:10px 12px;white-space:pre-wrap;line-height:1.42;background:#eef2f7}.bubble.agent{justify-self:end;background:#dbeafe;color:#1e3a8a}.bubble.customer{justify-self:start}.bubble.system{justify-self:center;font-size:.8rem;background:#f8fafc;color:var(--muted)}.bubble-time{display:block;margin-top:5px;font-size:.68rem;opacity:.7}.composer{position:sticky;bottom:78px;display:grid;grid-template-columns:1fr auto;gap:8px;padding-top:10px;background:var(--bg)}
.scanner{position:relative;overflow:hidden;border-radius:18px;background:#08111f;aspect-ratio:3/4;max-height:62vh}.scanner video{width:100%;height:100%;object-fit:cover}.scanner-guide{position:absolute;inset:18%;border:3px solid #5eead4;border-radius:20px;box-shadow:0 0 0 999px rgba(0,0,0,.35)}.qr-status{text-align:center;padding:22px}.qr-status .big{font-size:3rem}.install-banner{display:flex;align-items:center;justify-content:space-between;gap:10px;background:#eef4ff;border:1px solid #c7d7fe;border-radius:14px;padding:12px;margin-bottom:14px}.toast{position:fixed;z-index:100;left:50%;bottom:calc(92px + env(safe-area-inset-bottom));transform:translate(-50%,20px);width:min(90%,520px);padding:12px 14px;border-radius:13px;background:#101828;color:#fff;opacity:0;pointer-events:none;transition:.2s}.toast.show{opacity:1;transform:translate(-50%,0)}.empty{text-align:center;color:var(--muted);padding:32px 14px}.spinner{width:28px;height:28px;margin:20px auto;border:3px solid #dbeafe;border-top-color:var(--blue);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}
@media(min-width:620px){.stats{grid-template-columns:repeat(4,1fr)}.workspace-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.business-grid{grid-template-columns:repeat(5,minmax(0,1fr))}.form-grid.two{grid-template-columns:1fr 1fr}.bottom-nav{left:50%;right:auto;width:min(760px,100%);transform:translateX(-50%);border:1px solid var(--line);border-bottom:0;border-radius:18px 18px 0 0}.content{padding:22px}}
@media(display-mode:standalone){.install-banner{display:none}}
@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;transition:none!important;animation-duration:.01ms!important}}

/* Update 157: resilient mobile home and direct web handoff */
.topbar-actions{display:flex;align-items:center;gap:7px;flex:0 0 auto}
.dashboard-progress{display:flex;align-items:center;gap:9px;margin:0 0 14px;padding:10px 12px;border:1px solid #bfdbfe;border-radius:13px;background:#eff6ff;color:#1e429f;font-size:.82rem}.mini-spinner{width:16px;height:16px;flex:0 0 16px;border:2px solid #bfdbfe;border-top-color:var(--blue);border-radius:50%;animation:spin .8s linear infinite}.dashboard-load-note{margin-bottom:14px}.notice.warning{background:#fffaeb;color:#93370d;border-color:#fedf89}
.mobile-quick-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin:2px 0 18px}.quick-mobile-action{display:grid;grid-template-columns:auto 1fr;column-gap:9px;row-gap:1px;align-items:center;padding:12px;border:1px solid var(--line);border-radius:15px;background:#fff;color:var(--ink);text-decoration:none;box-shadow:0 5px 16px rgba(15,35,70,.05)}.quick-mobile-action>span{grid-row:1/3;font-size:1.45rem}.quick-mobile-action strong{font-size:.84rem}.quick-mobile-action small{font-size:.7rem;color:var(--muted)}
@media(max-width:390px){.topbar-actions{gap:4px}.topbar-actions .icon-button{width:38px;height:38px}.mobile-quick-grid{grid-template-columns:1fr}.training-footer{align-items:flex-start;flex-direction:column}.hero-actions{grid-template-columns:1fr}}

/* Update 159: the PWA Training tab uses the canonical Self Training component with compact mobile composer/voice layout. */
.training-frame-shell{position:relative;height:calc(100svh - 172px);min-height:520px;margin:-4px -8px 0;overflow:hidden;border:1px solid var(--line);border-radius:16px;background:#fff;box-shadow:0 8px 26px rgba(15,35,70,.07)}
.training-web-frame{display:block;width:100%;height:100%;border:0;background:#f7f9fc;opacity:0;transition:opacity .18s ease}.training-web-frame.ready{opacity:1}
.training-frame-loading{position:absolute;z-index:2;inset:0;display:flex;align-items:flex-start;justify-content:center;gap:10px;padding:26px 18px;background:#f7f9fc;color:#344054}.training-frame-loading>div:last-child{display:grid;gap:4px}.training-frame-loading span{max-width:520px;color:var(--muted);font-size:.8rem;line-height:1.4}.hidden{display:none!important}
@media(max-width:575px){.content{padding-left:10px;padding-right:10px}.training-frame-shell{height:calc(100svh - 158px);min-height:470px;margin:-4px -4px 0;border-radius:13px}}


/* Update 160 FIX5: Home-page current/available mobile version and manual update control. */
.mobile-version-card{margin-top:22px;margin-bottom:8px;display:grid;gap:13px}.mobile-version-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.mobile-version-head h2{margin:3px 0 0;font-size:1.1rem}.mobile-version-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.mobile-version-grid>div{display:grid;gap:3px;padding:12px;border:1px solid var(--line);border-radius:14px;background:#f8fafc}.mobile-version-grid span{font-size:.75rem;color:var(--muted);font-weight:700}.mobile-version-grid strong{font-size:1.15rem;color:var(--navy)}.mobile-version-update{margin-top:1px}@media(max-width:370px){.mobile-version-grid{grid-template-columns:1fr}}


/* Update 160 FIX9: notification-to-answer direct mobile workflow. */
.direct-answer-head{align-items:center}.direct-question-card{border:2px solid #bfdbfe;background:linear-gradient(180deg,#eff6ff,#fff);box-shadow:0 10px 30px rgba(37,99,235,.10)}.direct-question-text{margin-top:8px;font-size:1.18rem;line-height:1.5;font-weight:800;color:#102a56;white-space:pre-wrap}.direct-answer-form{display:grid;gap:10px;padding:16px;margin-bottom:14px;border:1px solid #bbf7d0;border-radius:18px;background:#f0fdf4;box-shadow:0 8px 24px rgba(6,118,71,.07)}.direct-answer-box{min-height:150px;background:#fff;font-size:1rem;line-height:1.45}.direct-answer-actions{margin:8px 0 2px}.direct-answer-sent{display:grid;gap:6px;margin-bottom:14px}@media(max-width:420px){.direct-answer-head{display:grid}.direct-answer-head .badge{justify-self:start}.direct-question-text{font-size:1.08rem}.direct-answer-form{padding:13px}.direct-answer-box{min-height:135px}}


/* Update 160 FIX10: QR-first Mobile PWA home, restored quick launch icons, and no broken totals section. */
.qr-login-primary{margin:0 0 14px}.qr-login-button{display:grid;grid-template-columns:74px minmax(0,1fr) auto;align-items:center;gap:13px;width:100%;padding:13px;border:1px solid #b8c8e5;border-radius:20px;background:linear-gradient(135deg,#ffffff,#eef5ff);color:var(--ink);text-align:left;box-shadow:0 9px 26px rgba(23,63,138,.10)}.qr-login-button:active{transform:scale(.99)}.qr-login-image{display:grid;place-items:center;width:70px;height:70px;border-radius:17px;background:#fff;border:1px solid #d5deeb;box-shadow:0 5px 14px rgba(15,35,70,.08)}.qr-login-image img{width:54px;height:54px}.qr-login-copy{display:grid;gap:4px}.qr-login-copy strong{font-size:1rem;color:#123269}.qr-login-copy small{font-size:.76rem;line-height:1.35;color:var(--muted)}.qr-login-arrow{font-size:2rem;line-height:1;color:var(--blue);font-weight:600}.compact-home-hero{padding:14px 16px}.shortcut-head{padding-top:17px;border-top:1px solid var(--line)}.home-launch-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:11px}.home-launch-card{display:grid;justify-items:center;align-content:center;gap:7px;min-height:126px;padding:13px 7px;border:1px solid #d5deeb;border-radius:18px;background:#fff;color:var(--ink);text-decoration:none;text-align:center;box-shadow:0 7px 20px rgba(15,35,70,.07)}.home-launch-card img{width:54px;height:54px;object-fit:contain}.home-launch-card strong{font-size:.82rem;line-height:1.15}.home-launch-card small{font-size:.7rem;line-height:1.25;color:var(--muted)}.dashboard-progress,.dashboard-load-note,.dashboard-alerts{display:none!important}@media(max-width:420px){.qr-login-button{grid-template-columns:64px minmax(0,1fr) auto;padding:11px}.qr-login-image{width:60px;height:60px}.qr-login-image img{width:46px;height:46px}.home-launch-grid{gap:8px}.home-launch-card{min-height:116px;padding:10px 5px}.home-launch-card img{width:48px;height:48px}.home-launch-card strong{font-size:.76rem}.home-launch-card small{font-size:.66rem}}

/* Update 160 FIX11: direct unanswered-question voice controls. */
.direct-question-voice-tools,.direct-answer-voice-tools{display:flex;flex-wrap:wrap;gap:8px;margin-top:11px}.direct-answer-voice-tools{margin-top:0;margin-bottom:2px}.voice-action{min-width:132px}.voice-listening{background:#fee2e2!important;color:#991b1b!important;box-shadow:0 0 0 3px rgba(220,38,38,.12)}@media(max-width:420px){.direct-question-voice-tools .btn,.direct-answer-voice-tools .btn{flex:1 1 auto;min-width:0}}


/* Update 160 FIX17: compact one-line/two-line Mobile PWA version strip. */
.mobile-version-card{display:none!important}
.mobile-version-strip{display:flex;align-items:center;gap:6px;min-height:36px;margin:14px 0 3px;padding:5px 7px;border:1px solid var(--line);border-radius:12px;background:#fff;box-shadow:0 3px 10px rgba(15,35,70,.04);white-space:nowrap;overflow:hidden}
.mobile-version-app{display:grid;place-items:center;width:24px;height:24px;flex:0 0 24px;border-radius:7px;background:#eff6ff;font-size:.9rem}
.mobile-version-value{display:flex;align-items:baseline;gap:3px;min-width:0;font-size:.72rem;color:var(--muted)}
.mobile-version-value small{font-size:.62rem;font-weight:700;color:var(--muted)}
.mobile-version-value strong{font-size:.78rem;color:var(--navy)}
.mobile-version-separator{font-size:.72rem;color:#94a3b8}
.mobile-version-state{display:inline-flex;align-items:center;justify-content:center;min-height:22px;padding:2px 6px;border-radius:999px;font-size:.62rem;font-weight:800;line-height:1}
.mobile-version-state.info{background:#eff6ff;color:#1d4ed8}.mobile-version-state.warning{background:#fff7ed;color:#c2410c}.mobile-version-state.approved{background:#ecfdf3;color:#067647}
.mobile-version-icon-button{display:grid;place-items:center;width:28px;height:28px;min-width:28px;margin-left:auto;padding:0;border:1px solid #bfdbfe;border-radius:8px;background:#eff6ff;color:#1d4ed8;font-size:1rem;font-weight:800;line-height:1;cursor:pointer}
.mobile-version-icon-button:active{transform:scale(.96)}
.mobile-version-release{display:none}
@media(max-width:355px){.mobile-version-strip{flex-wrap:wrap;row-gap:3px;padding:5px 6px}.mobile-version-app{width:22px;height:22px;flex-basis:22px}.mobile-version-icon-button{margin-left:0}.mobile-version-state{margin-left:auto}}